Accessibility Services
Reduce accessibility risk and improve inclusivity across your estate.
We combine automated checks with expert review and assistive technology journeys to uncover real barriers in key tasks and flows.
Typical focus areas
· Estate-level visibility and ownership mapping
· WCAG-aligned automated checks and expert manual review
· Assistive tech journeys (e.g., keyboard and screen reader) across critical flows
· Actionable backlog aligned to engineering and design workflows
Digital Accessibility Discovery, Audit and Remediation Service
We help you understand your digital estate and accessibility risks quickly, giving you a clear, practical plan to improve compliance, reduce risk, and create better experiences for everyone.
What’s Included
Discovery
We begin with a discovery phase to understand the shape of your digital estate and where the greatest accessibility risks exist. This includes:
Estate mapping across websites, applications, templates, components, and content types
Inventory of technologies, platforms, and ownership
Identification of high-traffic, high-risk, and business-critical journeys
This gives you a clear picture of what exists, who owns it, and where to focus first.
Audit
We carry out a detailed accessibility assessment using a combination of automated and expert-led methods.
This includes:
Automated testing at scale against relevant standards such as WCAG
Expert manual reviews to identify issues that automation cannot detect
Assistive technology testing, including screen readers, keyboard-only use, zoom, contrast, and mobile accessibility
Validation of key user journeys such as search, login, purchase, and form completion
This approach provides a more complete understanding of accessibility barriers across your estate.
Prioritised Backlog
All findings are consolidated into a single, implementation-ready backlog.
Issues are prioritised according to:
Severity – user impact and compliance risk
Effort – complexity of the fix
Business impact – revenue, reach, and organisational risk
We also highlight quick wins that can be delivered immediately.
Each backlog item includes:
A clear description of the issue and affected locations
Supporting evidence, including code examples, screenshots, and assistive technology findings
Recommended fixes and technical guidance
Acceptance criteria aligned to accessibility standards
A prioritisation rationale based on severity, effort, and business impact
This ensures your teams can move directly from insight to action with minimal re-analysis.
:Following this audit and backlog, you will have clear visibility of accessibility risk and a practical, prioritised list of what to fix first.
Personalised Roadmap
We provide a phased remediation roadmap tailored to your product cycles and business priorities.
This includes:
Milestones for compliance, risk reduction, and user experience improvement
Recommendations by platform, team, and capability
A sequenced plan covering immediate actions and longer-term change
Governance Framework
To help you manage accessibility consistently over time, we define an operating model that includes:
Roles and responsibilities across product, design, content, and engineering
Accessibility standards and a clear “definition of done”
Integration into delivery workflows
Reporting approaches and success metrics
A clear governance framework will provide you with a clear plan and governance model to manage accessibility effectively and sustainably - making accessibility part of your ways of working.
Optional Additional Services
For an additional cost, we can also provide:
Enablement
To build internal capability and confidence, we can provide:
Accessibility playbooks for designers, developers, QA, and content teams
Design system and component guidance, including patterns, tokens, and do/don’t examples
Content standards covering plain language, structure, alternative text, and media
Team training and practical workshops tailored to different roles
Tooling recommendations and integration into existing workflows
Empathy workshops that help teams experience common accessibility barriers first-hand
Hands-On Support
We can work alongside your teams to accelerate remediation and embed good practice through:
Collaborative “fix sprints” to address high-priority issues
Pairing with your teams to implement solutions
Validation and re-testing of completed fixes
Knowledge transfer to build lasting internal capability

