Accessibility Services

Reduce accessibility risk and improve inclusivity across your estate.
We combine automated checks with expert review and assistive technology journeys to uncover real barriers in key tasks and flows.

Typical focus areas

·       Estate-level visibility and ownership mapping

·       WCAG-aligned automated checks and expert manual review

·       Assistive tech journeys (e.g., keyboard and screen reader) across critical flows

·       Actionable backlog aligned to engineering and design workflows

Digital Accessibility Discovery, Audit and Remediation Service

We help you understand your digital estate and accessibility risks quickly, giving you a clear, practical plan to improve compliance, reduce risk, and create better experiences for everyone.

What’s Included

Discovery

We begin with a discovery phase to understand the shape of your digital estate and where the greatest accessibility risks exist. This includes:

  • Estate mapping across websites, applications, templates, components, and content types

  • Inventory of technologies, platforms, and ownership

  • Identification of high-traffic, high-risk, and business-critical journeys

This gives you a clear picture of what exists, who owns it, and where to focus first.

Audit

We carry out a detailed accessibility assessment using a combination of automated and expert-led methods.

This includes:

  • Automated testing at scale against relevant standards such as WCAG

  • Expert manual reviews to identify issues that automation cannot detect

  • Assistive technology testing, including screen readers, keyboard-only use, zoom, contrast, and mobile accessibility

  • Validation of key user journeys such as search, login, purchase, and form completion

This approach provides a more complete understanding of accessibility barriers across your estate.

Prioritised Backlog

All findings are consolidated into a single, implementation-ready backlog.

Issues are prioritised according to:

  • Severity – user impact and compliance risk

  • Effort – complexity of the fix

  • Business impact – revenue, reach, and organisational risk

We also highlight quick wins that can be delivered immediately.

Each backlog item includes:

  • A clear description of the issue and affected locations

  • Supporting evidence, including code examples, screenshots, and assistive technology findings

  • Recommended fixes and technical guidance

  • Acceptance criteria aligned to accessibility standards

  • A prioritisation rationale based on severity, effort, and business impact

This ensures your teams can move directly from insight to action with minimal re-analysis.

:Following this audit and backlog, you will have clear visibility of accessibility risk and a practical, prioritised list of what to fix first.

Personalised Roadmap

We provide a phased remediation roadmap tailored to your product cycles and business priorities.

This includes:

  • Milestones for compliance, risk reduction, and user experience improvement

  • Recommendations by platform, team, and capability

  • A sequenced plan covering immediate actions and longer-term change

Governance Framework

To help you manage accessibility consistently over time, we define an operating model that includes:

  • Roles and responsibilities across product, design, content, and engineering

  • Accessibility standards and a clear “definition of done”

  • Integration into delivery workflows

  • Reporting approaches and success metrics

A clear governance framework will provide you with a clear plan and governance model to manage accessibility effectively and sustainably - making accessibility part of your ways of working.

Optional Additional Services

For an additional cost, we can also provide:

Enablement

To build internal capability and confidence, we can provide:

  • Accessibility playbooks for designers, developers, QA, and content teams

  • Design system and component guidance, including patterns, tokens, and do/don’t examples

  • Content standards covering plain language, structure, alternative text, and media

  • Team training and practical workshops tailored to different roles

  • Tooling recommendations and integration into existing workflows

  • Empathy workshops that help teams experience common accessibility barriers first-hand

Hands-On Support

We can work alongside your teams to accelerate remediation and embed good practice through:

  • Collaborative “fix sprints” to address high-priority issues

  • Pairing with your teams to implement solutions

  • Validation and re-testing of completed fixes

  • Knowledge transfer to build lasting internal capability


"Accessible design is good design."